ServicesAssistants

It picks up when you can’t.

Voice assistant

It picks up when you can’t.

When you are closed or your line is busy, the voice assistant we set up for you answers the phone, in the caller’s own language. It books appointments into your calendar, answers from your own information and passes anything that needs judgement to a person.

Tell us about your calls

No phone left ringing.

A day of calls to the reception of Aridela Suites, on Naxos, on a twenty-four-hour ring. Set the opening hours and when the assistant answers, and see who takes each call, and which ones would have gone unanswered.

When the assistant answers

Drag the two handles to set the hours. Tap a call to see what happened.

Yesterday: 23 calls. The assistant answered 10: 7 out of hours and 3 when reception couldn’t get to the phone. None was lost.

  • Reception answers13
  • The assistant answers10
  • Rings unanswered0
  • Would be lost without it10
  • Passed to a person1

02:105 minutes

A new guest, in English

Asks for a suite for 10–14 October.

The assistant answered. Out of hours.

It found two free suites and texted him a link to book.

A Noria study. Illustrative data.

It does what you allow. The rest it leaves to you.

One call to Anthemis Clinic, in Thessaloniki. Change the limits the clinic has set and see what the patient hears, and where each decision lands: in the calendar, in the text she is sent, on reception’s list.

When the call comes

The clinic is closed; the assistant answers.

  1. 0:00
    “Anthemis Clinic, good evening. I am the clinic’s digital assistant. How can I help you?”

    It says from the start that it is an assistant.

  2. 0:12

    Asks for a cleaning appointment, one afternoon this week.

    Appointments
    “Thursday at 17:30 is free. I am booking it for you and sending you a confirmation by text.”

    Lands inCalendarText to the patient

  3. 0:40

    Asks how much a cleaning costs.

    Prices
    “A cleaning with a check-up costs what the clinic’s price list sets out. I am sending it to you with the confirmation.”

    Lands inText to the patient

  4. 1:02

    Asks for a discount if she books her daughter in too.

    DiscountsNeverThe clinic keeps that decision.
    “I cannot give discounts myself. I am writing it down for reception, so they can answer you themselves.”

    Lands inTask for reception

  5. 1:25

    Says a tooth has hurt since yesterday and asks what to take.

    Medical adviceNeverThe assistant is not a doctor.
    “I cannot tell you that myself: only the dentist can recommend a medicine. I am noting that you are in pain, so the dentist knows.”

    Lands inCalendarSummary

  6. 1:48

    Asks to speak to someone about the pain.

    When a person is asked for

    At this hour nobody can pick up: it becomes a call-back.

    “The clinic opens tomorrow at 09:00. Reception will call you first, with everything you told me.”

    Lands inTask for receptionText to the patient

The clinic’s calendar

Thursday
  1. Check-up
  2. Filling
  3. Cleaning, new patientBooked by the assistantA tooth has hurt since yesterday
  4. Whitening

Text to the patient

Anthemis Clinic

Your cleaning appointment is booked: Thursday, 17:30. The clinic’s price list comes with this message. We will call you tomorrow at 09:00 about the pain. To change it, reply to this message.

For reception

2 tasks
  • Answer about a discount: she wants to book her daughter in too.
  • Call her first, tomorrow at 09:00: a tooth hurts.

Call summaryDuration 2:06

New patient. Cleaning on Thursday at 17:30, booked. A tooth has hurt since yesterday. Asked about the price and a discount.

A Noria study. The call is written in advance.

The bell does not go unanswered.

When reception closes or the line is busy, someone still answers: politely, in the caller’s language, and only within the limits you set.

What we deliver

  • Voice and manner

    How it introduces itself, the tone it speaks in, and what it says first: that it is your business’s digital assistant.

  • Knowledge from your own sources

    Hours, services, price list, directions: it answers only from what you give it, and notes what is missing.

  • Calendar and booking system

    It books and changes appointments or reservations in the system you already use, by your own rules.

  • Hand-over to a person

    A live transfer during your hours; out of hours, a call-back task with everything that was said.

  • A summary of every call

    The caller gets a confirmation by text; your team gets a short summary of each call.

  • Languages

    It speaks the caller’s language: Greek, English and any others you need, each tested before it goes live.

Nights first. Then as far as you trust it.

The assistant does not take over the phone on day one. It starts with the hours nobody answers today, and earns the rest.

  1. 01

    We listen to your calls

    With your permission, we spend a few hours by the phone and read the call log: what people ask, when, and which calls are lost.

  2. 02

    We write the limits

    What it does on its own, what it never says, and who it passes the rest to. The limits stay in writing, and you approve them.

  3. 03

    Test calls

    We and your team call it with the hard questions before any customer hears it.

  4. 04

    Live, step by step

    Out of hours first, then when the line is busy. The rest when you decide.

  5. 05

    A monthly reading

    Each month we read the calls together and change one thing: an answer, a rule, a source.

Before you hand it the phone.

An AI receptionist, or voice assistant, answers a business’s calls when no one can pick up: out of hours or when the line is busy. At Noria we set it up to answer only from your own sources, to book appointments or reservations in the system you already use, and to pass anything that needs judgement to a person. It says from the start that it is a digital assistant.

It suits businesses that miss calls in the hours no one answers: hotels and restaurants, practices and clinics, and any business that takes appointments or bookings by phone. You do not have to hand it every call from the start: it begins with out-of-hours calls, then answers when the line is busy, and takes on more only when you decide.

Yes. It says so at the start of every call, in words we agree together, and says it again if asked. It is also a duty: from 2 August 2026 the EU’s Artificial Intelligence Act requires that people talking to an AI system are told they are talking to an AI system.

Yes. Your number stays the same: with call forwarding, the phone passes to the assistant when the line is busy, when nobody picks up, or out of hours. We set it up together, on your phone system or with your provider, and you can switch it off whenever you like.

It asks once more, in other words. If it is still unsure, it does not guess: it takes a message for a call-back or, during your hours, puts the call through to a person. These calls are marked in the summary, and we look at them first every month.

Greek and English, and any others you need: German, French, Italian and many more. It answers in the caller’s language and writes your summary in yours. We test every language with trial calls before it goes live.

It records only if you decide so, and then the caller hears it at the start of the call. Call transcripts are kept for as long as you set, then deleted. Before we start we sign a data processing agreement (Article 28 GDPR) that states what is kept, where, for how long and which providers are involved.

By the volume of calls, the languages and the systems to connect. After a short conversation we send you a written proposal, with the set-up cost and the monthly cost listed separately.

Goes well with

For which industries

Next serviceAI assistants & automationsThey answer messages and do the repetitive work by themselves.