AI assistants & automations: Every message answered. Every decision stays with you.

Yes, at Noria we build assistants that answer your clients in Greek and other languages, on your website, in chat and by email. They read only the material you give them, such as guides, terms, price lists and common questions, and say from the start that they are an AI system. Anything they do not know, or that needs judgement, they pass to a person.

Automations for the work that repeats every day: sorting incoming messages, routing them to the right person, summarising them and drafting a reply you check before it goes out. We also connect bookings, invoices, CRM and forms, so nothing is typed twice by hand. Every automation has written limits: what it does on its own and what waits for your approval.

Yes. An assistant built on your catalogues, manuals and procedures answers sales reps, technicians and new colleagues, and shows the document and the page each answer came from. It sees only what each person’s role allows.

Yes. It reads orders, delivery notes and forms as they arrive, finds every line in your catalogue and enters them into the system. Anything uncertain, such as a product that comes in two packs, it shows to a person before it is entered.

It answers only from the sources you give it and keeps a note of where each answer came from. When the information is missing or the question needs judgement, it does not guess: it hands over to a person. No system is infallible, which is why we start with drafts that you approve.

It depends on how ready your material is and on what needs connecting. An assistant with clear sources is a matter of weeks, not months. We agree the timeline in writing before we start.

Because the cost depends on which systems are connected and on the volume of messages. After a short conversation we send a proposal with deliverables, set-up cost and monthly running cost, listed separately.

Before we set anything up, we sign a data processing agreement (Article 28 GDPR): which data the assistant sees, where it is stored, for how long and which providers are involved. The assistant sees only what it needs to answer, says from the start that it is an AI system, and we use only editions of tools where the provider does not train its models on your data.

The material you already have (guides, terms, price lists, common questions), access to the tools that will be connected, and one person who decides what stays in human hands.

The assistant does not stay as it was delivered. We regularly review the questions it did not answer, fill in the sources and check that the automations run correctly.